How do I file a complaint?
In case of dissatisfaction, start by getting in touch with our Director of operations, Mrs Sylvie Chartrand:
Mrs Sylvie Chartrand
Director of operations :
Telephone : 1 844 532-3228
If you are not satisfied with her response, you can contact our Complaints officer to make a formal complaint:
Mr. Jean-Patrice Dozois
Senior Director, Legal affairs & Compliance
240, St-Jacques street West, suite 500
Montréal (Québec) H2Y 1L9
Telephone: 1-800-363-1334 or from Montreal: 514-485-1334, ext. 307
The complaint must be filed in writing. If you need help filing your complaint, you may call Ms. Marie-Kim Larouche, Legal advisor, at 1-800-363-1334 ext. 479.
Any complaint made in writing to our Complaints officer will be recorded in Lead2action’s complaints registry if it includes at least one of the following:
- A reproach against Lead2action;
- The identification of real or potential harm that a consumer has sustained or may sustain; or
- A request for remedial action.
A complaint file is opened for each complaint. The file includes all of the documents required to assess your complaint.